Veterans Disability On-Call Attorney

Mission

Help Veterans receive exceptional service by providing timely legal guidance, answering questions, and resolving concerns throughout the appeals process. Deliver compassionate, accurate communication that builds trust while supporting the legal team and improving the client experience.

About Berry Law

Berry Law is a nationally recognized, Veteran-owned law firm dedicated to protecting the rights of Veterans and helping them secure the benefits they earned through their service.  We believe every conversation matters. An attorney who can answer questions, provide clear guidance, and reassure a Veteran during a difficult moment can make a lasting impact.  If you enjoy talking with clients, solving problems in real time, and working in a fast-paced environment, this may be the perfect opportunity for you.

Position Summary

The Veterans Disability On-Call Attorney is a licensed attorney responsible for serving as the primary legal resource for client communication within the Veterans Disability practice.

This role focuses exclusively on communicating with Veterans by phone and email. The On-Call Attorney answers legal questions, explains the appeals process, addresses client concerns, and supports the firm’s legal teams by handling attorney-level communications.  There is no individual caseload, no legal drafting, and no hearings. Instead, attorneys spend the majority of their day speaking with clients, returning calls, responding to emails, and helping Veterans understand their cases.  Success in this role requires excellent communication skills, sound legal judgment, emotional resilience, and the ability to handle a high volume of client interactions in a fast-paced environment.  This is a remote position. Attorneys are expected to remain available by phone throughout the workday and respond promptly to incoming client needs.

Key Responsibilities

Client Communication

• Answer inbound phone calls from Veterans with legal questions about their cases.
• Return outbound phone calls promptly.
• Respond to client emails and other attorney-level communications.
• Explain VA claims and appeals processes in a clear, professional, and compassionate manner.
• Address client concerns and help resolve issues before they escalate.
• Deliver difficult news with empathy and professionalism.
• Build trust while setting realistic expectations.
• Document client communications accurately within the firm’s case management system.
• Escalate issues requiring additional legal review or operational support when appropriate.

Client Service

• Provide a consistent, high-quality experience for every Veteran.
• Maintain professionalism during difficult or emotionally charged conversations.
• De-escalate frustrated or upset clients.
• Work collaboratively with Client Experience, and attorneys to ensure client questions are resolved efficiently.
• Help improve client satisfaction through proactive communication.

Quality & Productivity

• Handle a high volume of inbound and outbound client communications each day.
• Remain available by phone during scheduled work hours (8:00 AM – 5:00 PM Central Time).
• Respond to client communications promptly.
• Meet productivity and quality expectations while maintaining exceptional client service.
• Maintain accurate documentation of every client interaction.

What Success Looks Like

• Handles a high volume of client calls while maintaining exceptional service.
• Builds trust through clear, confident communication.
• De-escalates difficult conversations professionally.
• Maintains composure during emotionally challenging interactions.
• Responds quickly to client needs.
• Meets productivity and quality expectations.
• Creates a positive experience for every Veteran.

Who Thrives Here

This role is likely a great fit if you:

• Enjoy talking with clients throughout the day.
• Prefer communication and relationship-building over legal drafting.
• Thrive in a fast-paced environment with constant interaction.
• Stay calm during difficult or emotional conversations.
• Can quickly move from one conversation to the next without carrying frustration forward.
• Enjoy solving problems in real time.
• Take pride in delivering outstanding client service.
• Want your work to directly improve the lives of Veterans.

Qualifications

Required

• Juris Doctor (J.D.) from an accredited law school.
• Active license to practice law in at least one U.S. jurisdiction.
• Excellent verbal communication skills.
• Strong interpersonal and active listening skills.
• Ability to explain complex legal concepts in plain language.
• Professional judgment and emotional intelligence.
• Ability to manage a high volume of phone calls and emails.
• Strong organizational and documentation skills.
• Ability to work independently in a remote environment.

Preferred

• Experience with Veterans Disability law or administrative law.
• Experience in a client-facing legal role.
• Experience handling high-volume client communications.
• Experience de-escalating difficult conversations.
• Military service or familiarity with military culture.

Compensation & Performance

We believe exceptional client service deserves exceptional recognition.  This role offers opportunities for performance-based incentives tied to responsiveness, client experience, productivity, and quality.  The most successful On-Call Attorneys combine outstanding communication skills with the ability to deliver exceptional service throughout a high-volume workday.

Work Environment

• Fully remote position.
• High-volume phone and email environment.
• Fast-paced, client-focused workday.
• Expected availability from 8:00 AM – 5:00 PM Central Time.
• Performance-driven culture.
• Significant autonomy while remaining consistently available to clients.
• Opportunity to make a meaningful impact on the lives of Veterans every day.

Why This Role Matters

For many Veterans, the attorney who answers the phone becomes the voice of the firm.

Your ability to listen, educate, reassure, and resolve concerns helps Veterans navigate a complex process with confidence. Every conversation has the opportunity to strengthen trust, improve the client experience, and reinforce Berry Law’s commitment to those who served. If you enjoy helping people through conversation, thrive in a high-energy environment, and want to spend your day supporting Veterans rather than managing a caseload, this role was built for you.

Awards

Berry Law has been recognized nationally for both its workplace culture and rapid growth, including:

• 5000: One of America’s Fastest-Growing Private Companies (six consecutive years)
• Law Firm 500: One of the Fastest-Growing Law Firms in the Nation (five consecutive years)
• Best in Business: Recognized for Veteran Support
• US. Department of Labor HIRE Vets Medallion Award
• Secretary of Defense Pro Patria Award
• Military Times Best for Vets: Employers
• US. News & World Report Best Companies to Work For

Berry Law is an equal opportunity employer.